Online Refills

• Refill TeleManager™  In-store Interactive Voice Response (IVR) System. Refill TeleManager™ is most suitable for large independent stores.  Designed to balance performance with ease-of-use, the system can handle the most complex operating requirements while still being intuitive for the pharmacist.

• TeleManager On-Demand IVR Service™ Unique and patented ASP model IVR service is ideal for pharmacies that want all the benefits of IVR but do not want to make the investment in hardware or disrupt operations for installation of wiring or communications cabling. On-Demand IVR Service requires only a modest one-time installation charge and then the service is provided on a pay-per-use basis, meaning the pharmacy only pays for the IVR service when patients and prescribers choose to use it.

• Refill NetManager™ An extension of either the in-store IVR or IVR On-Demand Service, Refill NetManagerTM enables customers to place prescription refill orders over the Internet, regardless of having a webpage.

• OverflowManager Service™ This patented service provides overcapacity relief for all pharmacies with an existing IVR system. OverflowManager™ kicks-in when all of a pharmacy's phone lines are in use, providing extra capacity on an as-needed basis for patients' and doctors' prescription calls. The service requires no additional hardware and no up-front investment. Pharmacies only pay for what they use. The service works with all brands of in-store IVR systems.

• TeleManagerCentral IVR Developed to meet the unique needs of multiple location pharmacies, the second generation of TeleManagerCentral IVR provides all the features of traditional IVR systems. However by eliminating the need for hardware at each remote location, it significantly reduces the cost of implementation and provides enhanced home office support.
  
  

Voice Tech develops and markets interactive products that automate many everyday business tasks. For the pharmacy industry, VoiceTech designs and markets a series of integrated solutions called fusion technology. Fusion technology automates the refill reminder, patient refill ordering and doctor authorization process, helping patients remain compliant, while at the same time taking a tremendous workload off the pharmacy staff. As a bonus, fusion technology can automatically notify patients when their prescription order is ready for pick-up or is still in the will-call bin a few days later. Recognizing that every pharmacy is different, fusion technology solutions are available individually or in any combination to meet your specific needs and budget. For more information, contact PSI at (517) 853-2799.

• ExpressCall-Rx™ delivers a positive impact on patient compliance while at the same time drives business into the pharmacy. This cutting edge solution provides automated outbound calls to patients for any one of many reasons (i.e., refill reminder/compliance calls, will-call reminders, clinic announcements, thank you for your business message, etc.)

• Tele-Fill / IVR® provides convenience to pharmacy customers and relief for the staff. Using the key pad on their telephone, callers can place prescription refill orders anytime - day or night. Tele-Fill verifies the prescription number and refill availability. The caller hears a friendly confirmation that their order has been submitted.

• Attendant-Rx™ is for those pharmacies that want to provide customers and doctors with the convenience of an automated attendant answering system, giving callers a full menu of options such as: listen to store location and hours or promotions, place a refill (Tele-Fill module required), transfer to different departments, give specific doctor options and much more.

• Quick-Link® streamlines the pharmacy work process by giving all staff members, whether technician or cashier, a fast and easy way to handle refill requests. Using Quick-Link's touch screen, refill orders from walk-in, drive thru or customers calling on the phone, can be securely submitted directly to the pharmacy system work queue.

• Refill Assistant™ increases customer satisfaction by offering an alternative to waiting in line to place a refill order. With this self-service touch-screen, customers enter their prescription number and then see a verification message that their order has been submitted to the pharmacy. Refill Assistant can be placed anywhere in the pharmacy or any remote location that is connected to the pharmacy's network.

• FusionFax-Rx™ automatically faxes an authorization form to the doctor's office when a prescription has no refills remaining, has expired or it's too soon for a refill.

• WebFill-Rx™ maximizes a pharmacy's online presence with VoiceTech's integrated refill webpage. Online requests are submitted to the pharmacy system work queue and the patient receives a confirmation email within minutes.

Click here to view the latest Voice Tech promotion.

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"MatchRX is the web-based marketplace that was developed exclusively for the independent pharmacist. At MatchRX, we provide a simple, secure way for you to better manage inventory on a daily basis. By connecting neighborhood pharmacists across the US, we enable our members to buy and sell overstocked prescription drugs at discounted prices from one another. The result is an easy way to minimize waste and improve your bottom line."